General Terms for Gold, Platinum, and Bespoke Plans
Clients enrolled in Gold Support, Platinum Full-Service, or Bespoke Solution plans, for which service agreements are subject to the terms outlined in their signed contracts or Statements of Work (SOW) with JoyDeck and Joy Joya Inc. These contracts specify:
- Payment Obligations: Clients are required to make payments on time as per the schedule outlined in their contract.
- Service Timeline: Each service cycle runs for six (6) months, with a structured plan for deliverables, including activities in the first month and regular content creation or project milestones from months two to six.
- Scope of Services: Deliverables and provisions included in your plan are detailed in the contract. Any additional services beyond the agreed scope will require a revised agreement and may incur additional charges.
- Revisions and Changes: Policies for revisions and changes to deliverables are governed by the terms of your contract.
For any specifics about deliverables, provisions, or payment schedules, clients must refer to their contract. By signing a contract with JoyDeck, clients acknowledge their obligation to comply with the agreed terms.
For questions, please contact us at: moc.ayojyoj@stneilc
Silver Membership Terms of Service
Welcome to JoyDeck! By subscribing to the Silver Membership plan, you agree to the terms and conditions outlined below regarding payment processing, recurring charges, and the steps we take in the event of a failed payment.
Recurring Payments
- Subscription Type: The Silver Membership plan is a subscription-based service billed on a recurring monthly basis.
- Billing Cycle: Payments are charged to the payment method on file at the beginning of each billing cycle.
- Payment Method: Subscribers must provide a valid credit or debit card and authorize JoyDeck to automatically charge the card on file for monthly subscription fees.
- Payment Updates: Subscribers are responsible for ensuring their payment information is up-to-date. You can manage your payment details securely through your account portal by clicking “Manage Subscription” or directly via this link.
Failed Payment Process
In the event that a payment fails, we will follow the steps below to assist you in resolving the issue promptly:
- Initial Notification: When a payment fails, our system will send you an email notification within 24 hours, informing you of the issue and requesting that you update your payment details.
- Grace Period: You will have 72 hours from the time of the failed payment to update your payment information and ensure the charge is successful. During this grace period, your access to JoyDeck will remain active.
- Follow-Up: If payment is not resolved within the initial 72-hour period, a second reminder email will be sent, reiterating the importance of updating your payment information.
- Service Suspension: If payment is not received within six (6) days of the failed payment, your account will be temporarily suspended, and access to JoyDeck will be restricted.
- Reactivation: To reactivate your account, you will need to sign up again, using this link. Once the payment is successful, your access will be restored.
JoyDeck’s Shop & Swift On-Demand Services Terms
By purchasing from JoyDeck’s shop — including but not limited to digital products like the Swift On-Demand Services — you agree to the following terms and conditions:
JoyDeck Member Discount
Active JoyDeck members receive discounted rates on Swift On-Demand Services.
To claim this discount, members must request their one-time, non-transferable coupon via private JoyDeck messages before purchasing the service.
Discounts cannot be applied retroactively or combined with other promotions.
Delivery Timeframe
Standard delivery time is 3–5 business days, excluding peak seasons.
All services are delivered via email to the address provided at checkout.
Required Information
If any required details are missing from your request, we’ll contact you via email.
The service will be placed on hold until all necessary information is received, which may extend delivery times.
Order Processing & Multiple Requests
Each service is fulfilled individually in the order received.
If you purchase the same service multiple times, subsequent requests will be completed sequentially, which may extend total delivery time.
Additional Terms
By purchasing, you acknowledge that Swift On-Demand Services are digital and require client collaboration for timely completion.
All Swift On-Demand Service purchases are final. No refunds, cancellations, or exchanges are permitted once the order has been placed, due to the fast-turnaround nature of the service.
If a JoyDeck member does not request and redeem their discounted coupon code before placing their order, no refund or reimbursement will be granted.
JoyDeck reserves the right to refuse service in cases of misuse, abuse, or violation of these terms.
Communication and Support
- All notifications regarding payment issues will be sent to the email address associated with your JoyDeck account.
- If you encounter difficulties updating your payment information, our support team is available to assist you. Contact us at: moc.kcedyojym@snotacifiton
Policy Updates
- JoyDeck reserves the right to update these terms as necessary. Subscribers will be notified of significant changes to the payment policy via email.
- By subscribing to the Silver Membership plan, you acknowledge and agree to these terms. Thank you for being a valued member of the JoyDeck community!